Terms of Service

Last updated: 01 November 2026

Thanks for shopping with BlackTape ("we", "us", "our"). By using https://blacktape.co.nz or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the site or place an order.

Nothing in these terms takes away your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those laws apply.

1. About us

We are an online store based in New Zealand selling branded fashion and related products. You can reach us at info@blacktape.co.nz.

2. Who can order

You need to be able to enter a legal contract to place an order. If you order for a business, you confirm you are allowed to do that for the business.

3. Products

We work hard to describe products clearly, including sizing, colour, and brand details. Photos are a guide only. Colour and look can vary a little between screens.

If something is not as described, not of acceptable quality, or not suitable for a purpose we told you it was suitable for, New Zealand consumer law still applies.

Stock can change. If an item becomes unavailable after you order, we will contact you. We may cancel that item or the order and refund what you paid for it.

4. Prices and GST

Prices are in New Zealand dollars (NZD) unless we say otherwise. Where GST applies, prices include GST unless we clearly say they do not. Prices can change at any time. The price you pay is the price shown at checkout when you complete the order, unless there is an obvious pricing error (in that case we may cancel and refund).

5. Orders and payment

When you submit an order, you are offering to buy. We may accept or decline an order for a fair reason, such as suspected fraud, stock issues, or a clear pricing mistake. A contract is usually formed when we send an order confirmation or when payment is taken and we start fulfilling the order.

Payment is handled securely by Shopify and its payment partners. You confirm your payment details are correct and that you are allowed to use that payment method.

6. Shipping

Shipping options, costs, and estimated times are shown at checkout and in our Shipping, Returns and Refunds Policy. Please give a full and accurate delivery address. If a delivery fails because the address was wrong or incomplete, we may charge a fair re-delivery fee where that is allowed.

7. Returns and consumer rights

Our optional change-of-mind returns are explained in the Shipping, Returns and Refunds Policy. That policy does not replace your rights if goods are faulty, not of acceptable quality, not fit for purpose, or not as described under the Consumer Guarantees Act.

We also follow the Fair Trading Act. We will not mislead you about price, quality, availability, shipping, or your rights.

8. Promotions

Promo codes and offers have their own rules. They can end at any time and usually cannot be combined unless we say so. We may cancel an order that misuses a promotion.

9. Intellectual property

Our website content, branding, logos, and design belong to us or our licensors. Third-party brand names and product images belong to those brands. Please do not copy or reuse our content for commercial use without permission.

10. Using the site fairly

Please do not misuse the site, try to break security, harm performance, upload harmful code, or use the site for anything unlawful.

11. Liability

Where the law allows, we are not responsible for loss that was not reasonably foreseeable, or for indirect loss from using the site or from delivery delays. We do not exclude liability where New Zealand law says we cannot, including under the Consumer Guarantees Act and Fair Trading Act.

Where the law lets us limit liability for goods or services outside those consumer laws, our total liability for a claim about an order is limited to the amount you paid for the relevant goods.

12. Privacy

How we handle personal information is set out in our Privacy Policy.

13. Changes

We may update these terms by posting a new version on this page. Changes apply to orders placed after the updated date.

14. New Zealand law

These terms are governed by New Zealand law. If something goes wrong, email info@blacktape.co.nz first and we will try to resolve it. You can also get help from Consumer Protection and other NZ dispute options.