Returns Made Simple:

You have 30 days from the date your order is delivered to return or exchange items.

Prefer to post it back? No problem—we’ve provided a free return label. Just note it can take up to 10 business days to process once we receive your parcel.

Returns Options at a Glance:

	Returns In-Store	Return by Post
Refund timing	Processed instantly*	Up to 10 business days
Exchange availability	Yes – in store or delivered to you	Yes – sent to your address
Cost	Free	Free return label provided

In-Store Returns: If you’d like to return an in-store purchase, please refer to our In-Store Returns Process [here].

Online Returns: For returning your online order, our Online Returns Process can be found [here].

*Note: Funds clearing depends on bank processing times. 

 

Item Return Eligibility:

1. Full-price items: Refund, exchange or store credit
2. Sale items: Refund, exchange or store credit
3. Outlet items (online only): Exchange or store credit only (marked at purchase)

 

Condition of Items:

• All returned items must be in their original, unwashed condition, with all labels and swing tags still attached.
• Please note that delivery charges are non-refundable unless faulty.  
• If you receive a faulty item, we will fulfil our obligations under the Consumer Guarantees Act, offering remedies such as repairs, refunds, exchanges, or store credits.

 

How We Refund:

1. Card payments: Refunded to the original card
2. Gift cards: Credited back to the original gift card – keep your card/code safe
3. ClubCredits: Returned to your Max account
4. Max Rewards Vouchers: Not refundable or reinstated. 

 

Return Limits:

1. To keep things fair and sustainable, returns are limited to five items per month.
2. If we notice high return activity, we may:
3. Limit future returns