Online Order Returns Process

Online orders can be returned in-store or via the Freepost returns label to our online store, within 30 days of receipt for an exchange, store credit or refund.

Want to return your in-store purchase? Our Instore Returns Process can be found here.

How to return via post:
Pop your garments and completed Returns & Exchange Form into a courier bag.
Affix or write the Freepost Returns address below on the parcel and drop it at your local Post Office.

If you did not receive a Freepost sticker with your order, then please address to:
<<ADDRESS>>

Please note: Freepost returns can take up to 10 working days to be received back to Max.

**International returns are not able to use Freepost stickers.

If you would like to send your order back via paid tracked postage, you will need to send it to the following address:

<<ADDRESS>>

 

Please note: This will be paid for at your expense.

***Refunds will be issued back to the original payment methods. If your order was purchased using a gift card, the return value will be refunded back to the original gift card, so please retain the gift card to redeem it again.

All items must be in original condition with all labels and swing tags still attached.

Max has the right to refuse returns if the product is not in its original condition.